As Head of Innovation, Mark champions, develops and institutionalizes the innovation process for NFP both inside and outside our organization. As a catalyst for “what if” thinking Mark helps the practice areas re-think their processes to adapt to the changing needs of the customer and the market in general. He works to drive adoption and manage high-quality execution across organizational lines that enhance business outcomes.
Having served in the employee benefits industry for over 25 years, including nine years as CEO of a leading employee benefits consulting firm based in the Philadelphia area, Mark joined NFP’s corporate team in January 2010 to launch the company’s national benefits administration practice. He has played an integral role in expanding the practice area to provide HRIS consulting services through its newly formed HR Services division, developing the NFP Marketplace – NFP’s exchange solution – and, most recently Mark helped to launch NFP’s innovation efforts (over 3 ½ years ago now).
As a thought leader in the industry, Mark is the author of multiple articles and white papers, speaks regularly at industry events and conference panels, is an instructor on NFP’s client-facing trainings and sits on a number of technological advisory boards. Mark has a bachelor’s in finance with an emphasis on economics from Pennsylvania State University.